Magno-Humphries Labs, Inc.
                  Vitamins, Food Supplements and OTC Remedies
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Policies & Terms

 

Below, you will find our Policies, and Terms and Conditions, for the use of this website (which includes our online store or eCommerce Facilities).  Which narrates and/or explains how we handle your data, and how we process your orders. These policies includes:

Terms and Conditions
Privacy Statement Policy
Returns Policy



Terms and Conditions 

WELCOME TO MAGNO-HUMPHRIES.COM (THE “WEBSITE”), OPERATED BY MAGNO-HUMPHRIES LABS, INC. (THE “COMPANY,” “WE,” OR “US”).  IF YOU CONTINUE TO BROWSE AND USE THIS WEBSITE, YOU ARE AGREEING TO COMPLY WITH AND BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS OF USE, WHICH TOGETHER WITH OUR PRIVACY STATEMENT POLICY GOVERN MAGNO-HUMPHRIES LABS, INC’s RELATIONSHIP WITH YOU IN RELATION TO THIS WEBSITE. IF YOU DISAGREE WITH ANY PART OF THESE TERMS AND CONDITIONS, INCLUDING OUR PRIVACY STATEMENT AND RETURNS POLICIES, PLEASE CLOSE YOUR BROWSER AND AVOID USING THE WEBSITE.

The term ‘Company’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 8800 SW Commercial Street, Tigard, Oregon 97223. Our Company is registered in the City of Tigard and in the Oregon Secretary of State (Corporate Division), United States of America. The term ‘you’ refers to the user or viewer of our website.

A.        Products, Contents, and Information (“Contents”).  All products, contents and information (which include data, information, and images) integrated and/or depicted in this website are protected by intellectual property rights and other pertinent laws (international and/or domestic). You must comply with these and any other applicable laws when you use the website.

           The Contents may also change at any time without prior notice (written or otherwise).  The Company, which operates this website, makes all reasonable efforts to accurately display the physical attributes of products, including the applicable colors, however, the actual color you see may depend on your own computer’s video capability to display images, in which we cannot guarantee it can display accurately such colors. 

We also attempt to ensure that contents on this website are complete, accurate and current.  Despite our efforts, the information on this Website may occasionally be inaccurate, incomplete or out of date.  We make no representation as to the completeness, accuracy or correctness of any information on this website.  In such instances as the products included in this website may not be available, or may have different attributes than those listed, or may actually carry a different price than that of the stated price on this website.  In addition, we may make changes in information about price and availability without prior notice.

We attempt to be accurate in our Product Information and/or Descriptions on this website, we do not warrant that this is accurate, complete, or error-free, nor do we represent that any product will diagnose, treat or cure or prevent any disease.  This website does not provide medical advice, diagnosis or treatment, and the information included in the website is offered for informational purposes only.

Some portion/s of this website may allow you to submit questions and/or comments about our website and products.  Although we provide information about our products through the website, our employees are not authorized to provide medical/health advice.  As a result, you should never use the information you obtained from this website for diagnosis or treatment of any health problems or in place of any medication or other treatment prescribed by a physician or other healthcare provider.  Please consult your physician or healthcare provider if you have health-related questions and/or issues prior to using any of our product/s.

B.        Placing Orders or Ordering our Products.   The Website allows you to purchase or order our products.  By placing an order, you represent that the products ordered will be used only in a helpful and lawful manner.  It is your sole responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in to the possession, use and sale of any item purchased from this website. 

To purchase any products on this website, you must:

1.      Be at least 18 years of age;

2.      provide us with valid payment information associated with a credit card; and

3.      authorize us to charge your credit card for the product/s that you requested/ordered, together with any applicable taxes, fees and/or shipping charges described in the website.

If an order is placed after our office and/or operation hours (8:00am - 5:00pm Mondays through Fridays Pacific Standard Time), or on legal holidays, or on day/s we have no operation/s (explicitly announced or not), the order would be processed the next business day.  Processing that leads to shipping, would take about 1-2 days, depending on the volume of orders we have on any given day.  Once it is processed, it would be shipped out, and the duration of delivery depends on the carrier you have chosen.

We reserve the right to refuse delivery of any order/s that we deemed to be fraudulent in nature.  Even if we have already received a payment, of which it will be reverted back or refunded to the credit card used to purchase the said product.

We stand behind our products that we sell, however, we accept returns for limited period of time following a purchase, and it is your sole remedy if you are dissatisfied with a product that you purchased.  Please click here to read our full returns policy.

C.        International Orders.  By confirming your order for shipment outside the United States, you agree to the additional terms contained in this section.

            We will ship International Orders 10-20 business days after receipt and settlement of payment.  This is to avoid fraudulent transaction/s.

          Please contact our customer services at 1-800-935-6737 or 1-503-684-5464 ext. 100, for shipping rates and/or applicable taxes outside of the United States, and/or for more than 20 items ordered.     You will be responsible in giving us the correct Shipping Address, if any error arising from a wrong address, which caused the shipment/s was returned to us, you will borne the cost of the reshipment, fees and/or applicable taxes it may incur.

D.      Shipping Limitations and/or Policies.  When an order is placed, you will be responsible to pay for the shipping, and it will be shipped to an address that is same as the Billing Address associated with the credit card used by you or the purchaser, unless otherwise requested.  However, this request could be granted on the following grounds:

1.      You (the user and/or customer), must be transacting with the Company for at least 3 to 6 months;

2.      Your shipping address and billing address, including your other contact information which includes email and/or phone number, has been verified by our Customer Services; and

3.      No other fraudulent transactions and/or returns under your name for at least 2 years.

We ship mainly in the entire US including Hawaii and Alaska, we are also shipping into Canada and Japan, providing however that the United States Postal Services (USPS) and/or FedEx services the areas given above and/or the shipping address given by you or the customer.

We also do in-store pick-up in our Tigard, Oregon store/location only.  Please click here for directions. Please allow 1-2 business days for order to be filled. Our Customer services will call you when your order is ready for pick-up.

We may also charge you handling fees to cover any incidental expenses relative to your order, such as, but not limited to credit card processing.

E.      Privacy.  Our Privacy Policy describes our practices with regards to personal identifiable information that we collect through our website.  The Privacy Policy is incorporated with these Terms and Conditions by reference, and by using the website you agree with these Terms and Conditions wholly and generally.

          Please click here to read more of our Privacy Statement Policy.

F.       Termination.  As circumstances and/or relationship necessitate an action, you or we may suspend or terminate your account or use of this website at anytime.   You are personally liable for any orders placed or charges incurred through your account prior to termination.  We reserve the right to change, suspend, or discontinue all or any aspect of this website at any time without notice.

G.        Trademarks and Logos.  Certain trademarks, trade names, service marks and logos used or displayed in this website are registered and unregistered trademarks, trade names and service marks of Magno-Humphries Labs, Inc.  Other trademarks, trade names, service marks and logos used or displayed on this website are the trademarks, trade names, service marks and logos of their respective owners.  These marks and/or names are displayed only to project or show ties and/or commercial relationship with the Company, and it is not affiliated whatsoever with the Company and/or vice-versa.

H.        Third-Party Links.  This website may contain links to other sites that are not owned, operated or controlled by the Company.  Those links or sites, may also have different sets of policies and/or terms and conditions than that of the Magno-Humphries Labs, Inc.  Such links are provided solely for reference and/or for your convenience only.  We are not responsible for the contents nor we guarantee and/or endorse their web site or company or products.  Please be advised accordingly.

I.         Domestic Use/Export Restriction.    We maintain and control the website from our location within the United States of America.  We make no representations whatsoever that the website or its content (including, without limitations, any products and/or services available on or through the website) are appropriate or available for use in other locations in the world.  User/s who access the website from outside the United States of America do so on their own initiative and must bear all responsibility for compliance with local laws, if applicable.

            If you wish to take advantage of our services and import our products to your country (private-labeling), please do so by contacting us through our website.

J.        Indemnity.      You agree to indemnify and hold Magno-Humphries Labs, Inc., officers, directors, employees, successors and assigns, harmless from any claim, loss or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your use of our website, your connection to our website, your violation of these Terms and Conditions, or your violation of any rights of another party.  This indemnity survives termination of these Terms and Conditions.

K.        Revisions to these Terms and Conditions.   We reserve the right, in our sole discretion, to revise at any time, and from time to time by updating this posting.  It is your responsibility to periodically check and/or refresh your browsers, for any changes we make to these Terms and Conditions.  Your continued use of the website following the posting of changes to these Terms and Conditions or other Policies means you accept the changes.

L.         Jurisdiction.  Your use of this website, these Terms and Conditions will be subject to, governed by, and construed in accordance with the pertinent laws of the State of Oregon.  Any action seeking legal or equitable relief arising out of or relating to this website will be brought only in the federal or state courts of the State of Oregon.  A printed version of these Terms and Conditions will be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

 M.      General.   Our failure to exercise or enforce any right or provisions in these Terms will not constitute a waiver of that right or provisions, or any other rights or provisions included within the Terms.   If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of our Terms and Conditions remain in full force and effect.

N.         Additional Assistance.   If you have any questions and/or comments about these Terms and Conditions of our website, please contact us by email: info@magno-humphries.com or call us at 1-503-684-5464, extension 100 send us a snail mail at our address below and course it through our Sales Department.

             P.O. Box 230626
Tigard, Oregon 97281
USA

            THANK YOU FOR VISITING OUR WEBSITE!

NOVEMBER 2011


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Privacy Statement Policy 

The Website.  This is the web site of Magno-Humphries Labs, Inc.  The contents of the company’s website are for informational and eCommerce purposes only.  All transactions relative to our site’s online store which may contain sensitive and/or confidential data are secured through Secured Socket Layer (SSL) technology.  This means that the customer’s/consumer’s browser, and the server, in which the website is hosted, will encrypt any data that pass through its communication stream.

 If you are not comfortable in sending your credit card information over the Internet, we are also accepting phone-in order and/or walk-ins.  You can reach us and place your order by telephone at 1-800-935-6737 ext. 100 or ext 125 for our Customer Services.  Please see our contact us page for more info (http://magno-humphries.com/contact_us.htm).

Our Postal Address is
P.O. Box 230626
Tigard, Oregon, 97281

We can be reached via e-mail at info@magno-humphries.com for any inquiries or site feedback you may have.

Privacy Policy Coverage.  This privacy policy covers Magno-Humphries Labs,  Inc’s treatment of personally identifiable information collected by its website and/or online store (http://www.magno-humphries.com or http://www.shop.magno-humphries.com).

This privacy policy does not apply to the practices of companies that Magno-Humphries, Inc. does not own or control, or of persons that Magno-Humphries Inc. does not employ or manage, including any third-party websites to which Magno-Humphries, Inc. website links.

The Information We Collect.   For each visitor to our Web page, our Web server automatically recognizes only the IP address of the Internet Service Provider (ISP), but not the e-mail address (where possible), except when a user/consumer/customer establishes an account with our company, such instance as ordering our products, which may have been completed or not.

We collect user-specific information on what pages consumers access or visit, name and address, telephone number, fax number, payment information (e.g., credit card number and billing address) and email addresses of customers who want to order, which may be completed or not.  However, we do not store any credit card information as this is being transmitted securely to a payment gateway.

The information we collect is used to: improve the content of our Web page, which in turn is used to notify consumers about updates to our products or Web site, and to contact consumers for marketing purposes.  This may be disclosed when legally required to do so, at the request of governmental authorities conducting an investigation to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website.  We do not sell or share your information to other entities unless otherwise directed by reputable institution, such as government agencies.

Use of Cookies.  We use cookies to store visitors preferences; record session information, such as items that consumers add to their shopping cart; record user-specific information on what pages users access or visit; alert visitors to new areas that we think might be of interest to them when they return to our site; and/or record past activity in order to provide better service when visitors return to our site.

Use of your email Address.  We may use your email address to send you updates/notices regarding your orders and/or payments, new products, promotional programs that we may have, and/or for marketing purposes.  If you do not want to receive e-mail from us in the future, please let us know either by sending us e-mail at the above email address, calling us at the above telephone number, writing to us at the above Postal Address, or by visiting us at http://www.magno-humphries.com/contact_us.htm for more contact info.

Use of your Postal Address.   If you supply us with your postal address on-line or through phone, it will only be used to send to you your orders and/or other pertinent paper-works relative to your order from our website or through phone.

Use of your Contact Info.  Persons who supply us with their telephone numbers on-line or through phone, will only receive telephone contact from us with information regarding orders they have placed on-line or through phone.

Ad Servers: We do not partner with or have special relationships with any ad server companies.

Changes in Information Usage.  From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses.

Provision of Secured Information.  Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them, unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them.

Consumers can access this information either by e-mailing us at the above address, writing to us at the above address or visiting us at our online store front and log-in.

Upon request we offer visitors the ability to have inaccuracies corrected in contact/transaction information. Consumers can have this information corrected either by sending us e-mail at the above address, calling us at the above telephone number or visiting us at our online store front and log-in.

Security: When we transfer and receive certain types of sensitive information such as financial or billing information or username and password, we  do this by encrypting the data through a technology called SSL or Secured Socket Layer.  The consumer will know if they are in this mode when the address bar says "https"  instead of "http" and/or there is a padlock icon appearing in your browser (depends on the  type of browser).  This encryption is also verified by a third-party  certificate  authority or issuer  (CA), which reinforces our claim that every transaction/s on this site is safe and secured.

Enforcement.  If you feel that this site is not following its stated information policy, you may contact us either at the above address or phone number, state/local chapters of the Better Business Bureau or state/local consumer protection office.


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Returns Policy 

All Optimum/MHL Products are 100% sales guaranteed.  A credit or exchange will be facilitated with the customer that purchased the products through the Magno-Humphries, Inc. website or through phone orders, when the following return procedures are met, as outlined below:

1.         Any return must first receive a Return Authorization number (RA #) from our Customer Services before returning.  No returned product/s will be accepted without an RA Number.  RA Number can be acquired by calling 1-800-935-6737 ext. 100 or ext 125;

 2.          All shipping errors, over shipments, shortages, or incorrect items, must be reported to customer services within 10 business days of receipt of order.  Upon approval and verification of the error, full credit will be given.  Shipping errors reported after 10 business days from date of receipt will not be accepted for full credit;

 3.          Return product with RA # marked on the outside of the box, and any pertinent paperwork must be inside the box.  Any box without the RA number marked on the box will be refused;

 4.        Products are to be shipped by returned freight prepaid to the address below:

            Attn: Customer Services
            Magno-Humphries Labs, Inc.
            Tigard, Or 97223 

  5.       Any product returned that does not comply with these procedures will not be accepted.

 

If you have further inquiries about our policies, please call 1-800-935-6737 ext 100 or ext 125 or email:


MAGNO-HUMPHRIES LABS, INC.


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